Grant support access
Give TraceUnified support hands-on help only when you choose — a time-limited grant that expires on its own, with every action logged and accountable.
Support Access puts one decision firmly in your hands: whether, and for how long, TraceUnified support can reach your environment. Support has no standing access — anything you grant is bounded and recorded. This guide grants it on your terms and shows where the record lives. For the concepts, see Support Access.
Grant time-limited access
Access is something you switch on for a defined window, not a door left open.
Before you start In the Identity Portal, go to Support Access. You'll need administrator access.
- When you need hands-on help, enable support access for a defined duration.
- Rely on the window to expire automatically, so access doesn't linger past the problem it was granted for — there's nothing to remember to revoke.
- While it's active, a support agent can assist within your environment.
Result Support can help exactly when you choose, and no longer. See Support Access.
Review what happened under it
A grant is only trustworthy if you can see what was done with it.
- Review the history of support access that's been granted, and the activity that occurred under it — every action is logged.
- Treat this as part of your access record: even legitimate vendor access has to be transparent and auditable, never a quiet back door.
Result A complete, accountable record of what support did, by whom, and when.
Note The principle is least-privilege applied to the vendor relationship — access only when you decide, only for as long as needed, always under a recorded, expiring grant. Together with the authentication logs and the platform's audit trail, it means all access to your regulated data — including ours — is something you can see, bound, and account for.
Where to go next
For the sign-in record across your organization, see Authentication Logs. For the complete record of changes to your data, see The audit trail.